Terms & Conditions

Terms of consent

This Agreement is governed by the norms of the current legislation of Ukraine, in particular, but not exclusively, the provisions of the Law of Ukraine "On Electronic Commerce", the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Advertising", the Law of Ukraine "On Protection of Personal Data", the Law of Ukraine "On the principles of the state language policy", as well as other laws and by-laws of Ukraine.

Stomatehnika online store (hereinafter referred to as "Seller"), on the one hand, and the customer of goods / buyer (hereinafter referred to as "Buyer"), on the other hand, undertake to comply with the terms of this Agreement in the course of legal relations.

1. GENERAL PROVISIONS

1.1. This contract is a public offer (in accordance with Articles 633, 641, 642 and Chapter 63 of the Civil Code of Ukraine) and contains all the essential conditions for the organization of purchase and sale remotely, that is, through our online store.

1.2. In case of acceptance of the terms of this contract (that is, the public offer of the online store), the citizen (or legal entity) accepting the offer becomes the Buyer. Acceptance is the fact of payment of the order in the amount of 100% under the terms of this agreement.

2. TERMS AND DEFINITIONS

2.1. "Product" - a list of assortment names presented in the online store.

2.2. "Catalog" - information about goods posted in the online store.

2.3. "Order" - the Buyer's decision to purchase goods made in the online store.

2.4. "Internet store" - the Seller's website, intended for the conclusion of retail sales contracts on the basis of familiarization of the Buyer with the description of the Goods offered by the Seller, contained in the catalog and presented in photographs, using the Internet, which excludes the possibility of direct acquaintance of the Buyer with the Goods - remote method of selling goods.

3. SUBJECT OF THE AGREEMENT

3.1. The Seller undertakes to transfer ownership of the goods to the Buyer, and the Buyer undertakes to pay and accept the goods under the terms of this contract.

3.2. This contract regulates the purchase and sale in the Stomatehnika online store, including:

a) voluntary choice by the Buyer of goods according to the "Catalogue";

b) self-registration of an order by the Buyer in the online store;

c) payment by the Buyer of the order made in the online store;

d) execution and transfer of the order to the Buyer's ownership under the terms of this contract.

4. PRODUCT INFORMATION

4.1. The product is presented on the Seller's website through photo samples that are the property of the online store.

4.2. Each photo-sample is accompanied by text information: name, product code, price, product description, characteristics, complete set.

4.3. At the Buyer's request, the online store manager is obliged to provide (by phone, Viber or e-mail) additional information necessary and sufficient, from the Buyer's point of view, for him to make a decision to purchase the product.

4.4. The price of the product indicated on the Site can be changed unilaterally by the online store.

4.5. In the event of a change in the price of the product ordered by the Buyer, the manager of the online store immediately informs the Buyer (by phone, via Viber or by e-mail) for confirmation or cancellation of the order. If it is impossible to contact the Buyer, this order is considered cancelled.

5. USER REGISTRATION, PERSONAL DATA COLLECTION AND PRIVACY

5.1. By placing an order on the Stomatehnika website, the Buyer agrees to the terms of this Agreement.

5.2. The Seller collects, stores and processes the following personal data of the Buyer: surname, first name, e-mail address, contact numbers, postal address. All this information is necessary for the Seller to correctly provide services and service the Buyer's orders. By placing an order on the site, the Buyer unconditionally and without fail gives his consent to any processing of his personal data, consent to the storage of his personal data in the Seller's databases, as well as to the transfer of his personal data to any third parties in a way and for purposes not prohibited current legislation of Ukraine.

5.3. Personal information received from the Buyer is confidential. The seller undertakes not to transfer it to third parties, except when the transfer of data is provided for or not prohibited by the laws of Ukraine. It is not considered a violation to provide information to agents and third parties acting on the basis of a contract with the Seller to fulfill obligations to the Buyer. The Seller reserves the right to transfer the Buyer's data (delivery address, surname and phone number) to the carrier and/or courier service cooperating with the Seller.

5.4. Processing and use of the database by the Seller is carried out in accordance with the provisions of the Law of Ukraine "On the Protection of Personal Data".

5.5. Each Buyer retains the right of access to his personal data, the right to make corrections, as well as the right to request the termination of data processing by the Seller.

5.6. The Seller reserves the right to use the Buyer's personal information for marketing purposes (analysis of data on sales of goods, analysis of website traffic, e-mail, etc.).

5.7. By registering on the Seller's website and leaving his personal data, the Buyer undertakes to provide reliable information about himself.

6. RECEIVING AND PROCESSING CUSTOMER ORDERS

The Customer can purchase goods from the Seller in three ways: online (ordering on the website) and in the showroom of the Seller's Dealers.

6.1. Online shopping.

It is carried out by adding the desired product to the cart on the Stomatehnika website, as well as on the official pages of the Seller in social networks Facebook and Instagram, etc.

6.2. Ordering goods in the Dealers' Showroom.

Addresses of the Seller's "showroom" can be found in the Dealers section.

6.3. After placing an order on the Seller's website, the Buyer receives an automatic message/bill to the e-mail address he left when placing the application and waits for a call from the store manager to clarify the details of the order.

6.4. The order is not considered completed and will not be served by the Seller until the Customer confirms the status of the order to the manager of the online store by phone.

6.5. After processing and confirmation by the Seller of the completed order, it is considered that the parties have concluded a sales contract with the rights and obligations provided for by the current legislation of Ukraine, unless otherwise specified and agreed in the sales contract itself.

7. COST AND PAYMENT PROCEDURE OF THE ORDER

7.1. The total cost of the order consists of the cost of the product (specified in the catalog) without the cost of delivery.

7.2. For orders within Ukraine, delivery to the carrier's warehouse is free of charge.

7.3. The buyer pays for the order by any method chosen in the online store within two working days from the date of agreement on the delivery cost in the amount of 100% prepayment.

7.4. The cost of delivery of the order is paid by the Buyer himself upon receipt of the order and is determined by the tariffs of carriers (third parties).

8. ORDER DELIVERY

8.1. The general term of product delivery consists of the order processing term and the delivery term. Order processing time - up to two working days. The term of delivery by a specialized postal organization (third parties) specified by the Buyer when placing an order is approximately 2-3 working days. It depends on the region of your residence and the size of the parcel.

8.2. The Seller does not undertake any obligations to compensate the Buyer for any losses related to the untimely delivery of the order by third parties, and is also released from any possible fines.

8.3. Pickup from the showroom. If the Buyer wishes to pick up the product in person, he can do so in the showroom of our Dealer.

8.4. The customer reserves the right to refuse the goods or postpone the delivery to a convenient date. He is obliged to inform the Seller about this by phone or Viber, namely:

- When ordering before 4:00 p.m., then no later than 4:00 p.m. on the day of the order;

- When ordering after 4:00 p.m. no later than 3:00 p.m. the next day.

If for any reason the Buyer changed his mind, forgot or did not have time to notify about the cancellation of the order, and the goods have already been sent by the Seller for delivery, the Buyer is obliged to compensate the full cost of delivery from the Seller to the Buyer and / or back.

For more details about all types of delivery and payment, see the corresponding section.

9. CHECK OF RECEIVED GOODS BY THE BUYER

9.1 The buyer who received the goods must check them for quality and quantity.

9.2. The buyer has the right to return or exchange the goods within 14 days from the moment of purchase, in accordance with the provisions of the Law of Ukraine "On the Protection of Consumer Rights".

- No. 360, namely: "Drugs and medical products of appropriate quality, released from pharmacies and their structural subdivisions, are not subject to return, about which an announcement is posted in the service hall of each pharmacy."

- return of electronic units, boards, modules, coils is possible after diagnostics at the manufacturer's factory. Delivery to the manufacturer is paid by the customer

Returns for other reasons are possible if the product is in full working order and provided that it has not been installed, the packaging and seals are intact. Such a product can be returned by you or replaced within 14 days for the following reasons:

· a manager's error when selecting a product;

· different readings of technical documentation;

· warehouse error when selecting your product;

lack of a manufacturer.

10. PROCEDURE FOR RETURNING GOODS, COMPLAINTS

10.1. The buyer has the right to reject the received good quality product within fourteen days from the date of receipt of the product, provided that the product's appearance and consumer qualities are preserved. The buyer is obliged to return the goods to the seller's warehouse at his own expense. The Seller returns to the Buyer the cost of the paid goods, less the costs borne by the seller when returning the goods, as well as various commissions for the transfer of funds, within ten working days from the date of receipt of the returned goods at its warehouse.

10.2. Upon receipt of goods of inadequate quality, the Buyer has the right to demand replacement of low-quality goods with high-quality ones. The Seller satisfies the Buyer's demand within 24 working days from the date of submission of the written claim by the Buyer by e-mail

10.3. Complaint is a claim presented by the buyer to the seller in connection with the non-compliance of the quality or quantity of the goods delivered (added) under the terms of the contract. Complaints can be submitted only regarding those issues that were not the subject of acceptance of goods performed in accordance with the terms of the contract.

10.4. The buyer is obliged to submit a complaint in writing containing the following data:

- Name of goods;

- its quantity and location;

- the reason for the complaint, indicating the shortcomings for its presentation;

- specific requirements of the buyer for its settlement;

- all necessary supporting documents are attached to the complaint.

11. WARRANTY SERVICE

The Stomatehnika online store is a representative of the brands presented on the website in Ukraine, and therefore provides an official manufacturer's warranty.

12. TERMS OF THE AGREEMENT

12.1 The Stomatehnika online store reserves the right to change the terms of this Agreement unilaterally at any time, while the online store undertakes to notify the Buyer of all fundamental changes in the Agreement by e-mail, and the Buyer agrees to receive from the Internet - store messages of this kind.

12.2 Stomatehnika online store undertakes to make the terms of this Agreement freely available to the Buyer on its website.

13. RIGHTS AND OBLIGATIONS OF THE PARTIES

13.1. The buyer is obliged to:

a) place an order yourself in the Stomatehnika online store.

b) timely pay and pick up the order under the terms of this contract.

13.2. The Buyer has the right to demand from the Seller compliance with the terms of this Agreement.

13.3. The seller is obliged to:

a) comply with the terms of this agreement;

b) deliver the goods to the Buyer in accordance with the selected sample according to the "Catalogue", the completed order and the terms of this contract;

14. RESPONSIBILITY OF THE PARTIES

14.1. In case of force majeure circumstances, documented by the relevant authorities, the parties are released from the performance of this contract.

14.2. The parties make maximum efforts to resolve differences exclusively through negotiations. Otherwise, the parties go to court.

14.3 The seller is not responsible for improper installation and operation of the goods.

15. DISCLAIMER

15.1 Stomatehnika online store reserves the right to make changes to the price, goods, materials and services provided on the site at any time without notice to the Buyer.

15.2 Stomatehnika online store is not responsible for any damages (including moral damage, damage from loss of profit (lost profit), data, or from interruption of business activity) arising from the use or inability to use this site.

15.3 The Stomatehnika online store is not responsible, cannot act as a defendant in court and does not compensate for losses incurred by the Buyer due to the actions or inactions of third parties.

16. OTHER TERMS

16.1. To fulfill the requirements of Art. 7 of the Law of Ukraine "On Electronic Commerce", the Seller informs that access to all necessary information about the Seller can be provided before, during, or after placing an order by the Client, by providing information by phone or by other means not prohibited by the legislation of Ukraine, or in another way, upon agreement of the Parties.

16.2. In order to remove any possible claims regarding the language and information provided in the Stomatehnika online store, any information provided both in this Agreement and on the website "https://vauth-sagel.com .ua /" should be considered as a whole as advertising of products under the "Vauth Sagel" trademark, which, in accordance with paragraph 1 of Article Art. 26 of the Law of Ukraine "On the Principles of State Language Policy" is not a violation of Ukrainian legislation.

16.3. The very fact that the Buyer has placed an order means that the Buyer has carefully read and agreed to the above terms of the agreement.

17. DURATION OF THIS AGREEMENT

17.1. This contract enters into force from the date of payment of the order and is valid until all conditions are met.

* The agreement intended for the user means the contract of public offer in accordance with the norms of the legislation of Ukraine.